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FAQs / Help

Where to find the boat

Unless otherwise stated at time of booking, all Boat Trips depart from the Mackerel Stage, Milford Waterfront SA73 3BN.

On arrival at Milford Haven, continue along Steynton Road and Great North Road. Then, follow the road around to the right near St Katharine’s Church and continue downhill along Hamilton Terrace and Victoria Hill. To get to Milford Waterfront take the first entrance (signposted) on the left at the bottom of Victoria Road, and follow the signs for Mackerel Quay. As you see Foam ahead of you, follow the road around to the right and drive over towards Pier Head (signposted). 

Free car parking is available along Mackerel Quay, just a few minutes’ walk from the Mackerel Stage. Please do not park directly on the helipad as this needs to be kept clear at all times. Please call us on 01646 696370 if you have any queries.

Where do we meet?

All passengers will be required to meet on the Mackerel Quay on Milford Waterfront where you will be greeted by our boat crew who will escort you on to the pontoon. Safety and boarding instructions will be given before you board the Discovery. Please arrive no later than 15 minutes before your boat trip is due to depart.

Clothing

We strongly advise you wear suitable clothing including warm clothes and sensible footwear. All children under the age of 16, must be accompanied by an adult. The boat trip is not suitable for children under 5 years.

Seat belts must be worn inside the boat at all times. In the event of an emergency, lifejackets will be provided and must be worn when standing on any deck areas outside the cabin.

What’s on board?

There is on board seating for up to 11 passengers on Discovery, which has is covered and has a toilet on board. From time to time we may utilise an alternative boat in order to deliver the advertised trips, which may have different specifications. If this is the case, the name of the alternative boat will be displayed on the booking system. Lifejackets and full life saving and emergency equipment is provided on board. There is also storage space under the seats for passenger bags and small rucksacks. We also have full third party liability insurance (excludes personal effects which are carried at passengers’ own risk.

We also sell bottles of water on board should any passenger require water during the trip.

Unfortunately due to space restrictions on the boat and for the comfort of other passengers, we do not allow dogs on board.

Who is the trip suitable for?

The trip is suitable for adults and children over 5 years old. Unfortunately we cannot take wheelchairs on board the boat due to the size of the vessel. If you have access requirements then please call our boat skipper on 01646 696370 is discuss your needs prior to booking. We do not allow dogs or other pets on board the Discovery.

What will I see?

Whilst we cannot guarantee the sightings of wildlife on every trip; there will be plenty of thrills and spills as you dash across the waves or take a gentle cruise into the sunset. Wildlife sighting will change due to season and tides.

Regular sightings of basking sharks, dolphins, porpoises, seals and all sorts of sea birds including puffins and gannets are a strong possibility. You’ll also pass Milford’s interesting industrial backdrop of oil and LNG refineries, and tankers.

Can I bring my dog?

Unfortunately we cannot take dogs or any other pets on the boat.

How long are the trips?

Each trip varies so we advise you are aware of how long your boat trip is expected to last before booking.

Am I likely to be sea-sick?

Every day at sea is different and what will affect one person may not affect someone else. In severe bad weather the boat trip will not run as this will obviously affect customer comfort. The majority of our passengers do not experience sea-sickness but please let the boat crew know if you start to feel unwell.

Can I bring food and drink?

Yes it’s perfectly fine to bring your own food and soft-drinks on board. There is personal storage space for your bags under seating. We kindly ask that you take your rubbish home with you. We do not allow alcohol on the boat.

Customer Feedback

After the boat trip you will be asked if you’re willing to provide feedback. This enables us to monitor the boat trip excursions and improve our customer service. We ask that you either fill in a feedback form provided and hand back to the crew.